Areta Style FAQ
Thank you for shopping at Areta style. Here you will find high quality natural hair care products that revive & refresh your hair. To help save you time and answer common questions, please read our Frequently Asked Questions.
Q: Where are you Located?
A: We are located in Stoke-on-trend, United Kingdom. We stock our own products and they can be collected or ordered through the website and delivered direct to your doorstep.
Q: Which Payment Methods do You Accept?
A:
- All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, Maestro, JCB. etc…
- Pre-Paid Debit Cards
- PayPal Express/E-cheque
- Bank/Wire Transfer
- Credit Cards
Q: How Much is Shipping and How Long Does it Take for Delivery?
A:
UK\ Europe
We Ship With Royal Mail / DPD .
Standard Shipping - FREE - 5 - 10 Days.
Q: How Do I Order?
A: Orders can conveniently be placed at 24/7. It's a fast and easy process!
Q: My Tracking Number Does Not Work?
A: Please allow up to 12 Hours for the Tracking Number to update.
Q: I didn't receive my order but the tracking says delivered?
A: Areta Style is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim with the shipping provider. Based on the outcome of the claim, we may or may not be able to replace your order.
Q: What is your returns/refund policy?
A: We provide a money-back or equal-exchange guarantee on all purchases.
Q: I cant find the answer to my question?
A: If we are unable to answer your question, You may reach out to us directly at Aretastyle@gmail.com . Be sure to include your name, order number, and any other important information that will allow us to better serve your request. We will respond to the request within 48 hours.
Q: Important Links.
A:
Q: What makes your business different to another company that sells hair products?
A: Our products are based on natural and certified organic ingredients that work together to provide professional results without needing a trip to the salon, maintain the colour. After using Areta your hair will be healthier, happier and shinier.
Q: Why do you run this business?
A: We are a small business based in the UK & we use the profits to sustain our family, invest in our salon, give back to the community and improve each formula according to our customers' feedback! we always put our customers hair first!
Q: What do you gain from running Areta Style?
A: Our reward is the satisfaction of every person who enters the salon, not as a client but as a partner and, in time, a friend.
Q: What product would you recommend to maintain healthy blonde/brunette hair?
A: Staying true to your hair tone has never been simpler due to the Areta Style Silver and Brunette Shampoo and Conditioner, which is created with pigments that rapidly neutralise unwanted warm tones.
Q: What if I'm unsure on what to purchase?
A: As experienced hair stylists, we love it when our clients ask us for their help and advice. We know what will work for you and we can guide you towards what will work best for your face shape, skin tone, lifestyle, and upkeep commitment, totally free all we need is a visit to out salon or an email (aretastyle@gmail.com).
Q: Where is your store located?
A: 56 Marsh Street, ST1 1JD, Hanley, Stoke-on-Trent